1. Service Context

AXA Group Operations is looking for an experienced Product Designer to join the Secure GPT product team and contribute to the continuous evolution of its enterprise Generative AI platform. Secure GPT is AXA's internal AI-powered web application, similar to ChatGPT, designed to provide employees with secure access to Generative AI capabilities. The product has been live for over three years and continues to evolve with new features and user experiences. The selected consultant will play a key role in shaping the product by leading user discovery activities, designing intuitive experiences, validating solutions with users, and collaborating closely with Product, Engineering, and Business stakeholders. This is a highly autonomous role where the Product Designer will be the primary designer dedicated to the product.

Mission allocation: Part-time engagement (3 days per week), with the possibility of increasing to a higher allocation depending on business needs and product roadmap.

Location: Lisbon, Portugal

Candidate Profile

The ideal candidate is an autonomous, hands-on Product Designer who is comfortable leading the entire design process independently. As the only dedicated designer for Secure GPT, the consultant must be capable of managing discovery, UX strategy, UI design, prototyping, user validation, and stakeholder communication with minimal supervision.

The successful candidate combines strong UX research capabilities with excellent visual design skills and is equally comfortable facilitating workshops, interviewing users, creating prototypes, and collaborating closely with product and engineering teams to deliver high-quality user experiences.
 

2. Service Scope (not limited to)

Discovery & User Research:

-Plan and conduct end-to-end user research to understand user behaviors, needs, motivations, pain points, and product adoption.

-Define research strategies and methodologies appropriate to product objectives.

-Conduct user interviews and usability testing.

-Analyze qualitative and quantitative research findings and transform them into actionable product insights.

-Facilitate Design Thinking workshops, ideation sessions, co-creation workshops, and discovery activities with Product, Engineering, and Business stakeholders.

Define and validate product hypotheses before development.

-Conduct benchmarking and competitive analysis to identify industry best practices and emerging UX patterns.

-Support Product Discovery activities by identifying opportunities that maximize user value.

Product Design & UX/UI:

-Design end-to-end experiences across the Secure GPT platform, from onboarding journeys to advanced AI-powered workflows.

-Translate business requirements and user problems into intuitive user experiences.

-Create user journeys, task flows, information architecture, wireframes, interaction models, and high-fidelity interfaces.

-Design new product features while ensuring consistency across the platform.

-Produce interactive prototypes using Figma to validate concepts before implementation.

-Iterate rapidly based on user feedback and stakeholder input.

-Apply User-Centered Design principles throughout the design lifecycle.

-Ensure accessibility, usability, and consistency across all interfaces.

-Create developer-ready design specifications and collaborate during implementation.

-Maintain and evolve the Secure GPT Design System, including components, patterns, documentation, and best practices.

Validation & Iteration:

-Test prototypes with end users before development.

-Collect and synthesize usability feedback.

-Validate product direction through iterative experimentation.

-Recommend improvements based on research findings and user testing outcomes.

-Ensure delivered experiences are intuitive, coherent, and aligned with product goals.

Collaboration:

-Work closely with Product Owners, Product Managers, Developers, Technical Leads, and Business stakeholders throughout the product lifecycle.

-Present research findings, design rationale, concepts, prototypes, and recommendations in English.

-Clearly communicate design decisions and facilitate discussions with multidisciplinary teams.

-Act as the lead Product Designer for Secure GPT while collaborating with the broader UX community across AXA.

-Support knowledge sharing and promote UX best practices within the organization.

3. Service Deliverables (not limited to)

-User research plans and research reports.

-User personas, journey maps, empathy maps, and behavioral insights.

-User interview guides, usability testing scripts, and synthesis documentation.

-Workshop agendas, facilitation materials, and workshop outcomes.

-Benchmarking and competitive analysis reports.

-Product discovery documentation and opportunity assessments.

-User flows, task flows, information architecture, wireframes, and interaction diagrams.

-High-fidelity UI designs.

-Interactive Figma prototypes.

-Design specifications for Engineering handoff.

-Iterative design improvements based on user validation.

-Contributions to the Secure GPT Design System.

-UX documentation and design guidelines.

-Presentation materials supporting design recommendations and stakeholder demonstrations.

4. Required Expertise

Mandatory Expertise:

-Minimum 3 years of Product Design experience designing modern web applications (mid-level/confirmed profile with strong autonomy).

-Demonstrated experience owning the complete Product Design process, from Discovery to Delivery.

-Strong expertise in Figma, including:

-Interactive prototyping

-Auto Layout

-Components and Variants

-Design Systems

-Developer handoff.

-Strong understanding of User-Centered Design methodologies.

-Experience planning and conducting:

-User Research

-User Interviews

- Usability Testing

-Design Thinking Workshops

-Ideation Sessions

-Ability to independently transform business problems into validated design solutions.

-Experience designing B2B web applications or enterprise software.

-Experience collaborating within Agile product teams.

-Strong communication and presentation skills.

-Ability to clearly explain design rationale and facilitate decision-making.

-Fluent English (spoken and written) with the ability to present designs and research findings to international stakeholders.

Strong Product Design portfolio demonstrating:

-Discovery activities

-Research methodologies

-UX process

-Wireframes

-UI Design

-Prototyping

-Usability testing

-Delivered product outcomes

Appreciated Expertise (Nice to have):

-Experience designing Generative AI products, LLM-powered applications, AI assistants, or conversational interfaces.

-Experience with ChatGPT-like products or AI copilots.

-Experience designing enterprise AI tools.

-Experience working with Design Systems at scale.

-Knowledge of Product Discovery and Lean Product methodologies.

-Familiarity with Product Management frameworks.

-Experience working in international and distributed teams.

5. Service Qualifications

-English: Fluent (minimum B1 CEFR; strong verbal communication is mandatory).

-French: Considered a plus.

-Ability to travel occasionally within Europe when required.

-Ability to work effectively within an international team distributed across Paris, Lisbon, Barcelona, and Malaysia.