Technical Support Engineer (Application Support) | DH037292

Lisbon, Portugal; Porto, Portugal
Specialist (5+ Years)
Hybrid
English Required Not Accepting Candidates Living Abroad
Hi,
 
I hope this message finds you well.
 
We have an open position for a Technical Support Engineer (Application Support) ::: DH037292
 
 Target start date: As soon as possible
 
 Working Conditions: Hybrid model: minimum of 8 days in the office per month and 1 mandatory office day per week.
 
 Location: Porto (preferred) or Lisbon, Portugal
Note: If the selected candidate is based in Porto, it would be highly beneficial and required for them to travel to Lisbon a few times.
 
 Mission Duration: Long-term project
 
 Context: Natixis in Portugal, based in Porto and Lisbon, is fully integrated into the global organization of Natixis, offering a unique combination of a “start-up mindset” within a large, solid structure. The team works in extension between Porto/Lisbon and Paris, and is responsible for ensuring the operational stability, maintenance, and support of several applications and test environments within a dynamic, multi-location ecosystem.
The main goal of this position is to ensure that test environments run smoothly and efficiently in the banking and Trade Finance sector. The role involves maintaining operational status by managing batch processes, handling messages in queues, and coordinating with Business Analysts and developers.
By leveraging skills in incident management, SQL, and CI-CD practices under Agile methodologies, the consultant will also participate in resolving technical incidents in production, aiming for quick fixes to minimize disruptions to operations and support a reliable testing and production environment that meets business needs.
 
 Position: Technical Support Engineer (Application Support)
 
 Main Responsibilities:
  • Supporting test environments to maintain operational status, including unblocking batches, managing messages in queues, coordinating actions with Business Analysts or developers, and executing SQL scripts.
  • Participating in technical incident management in production, ensuring timely resolution of issues to minimize impact on operations.
 
 Qualifications:
  • Bachelor’s degree in computer science, engineering, or a related field.
  • Level: SENIOR level (6 years of experience +).
  • English proficiency: C1 (or B2+).
  • Basic knowledge of Java technology, particularly back-end.
  • Good experience in CI-CD and DevSecOps: (Jenkins, XLD, XLR).
  • Solid knowledge of databases: (Oracle, SQL views & scripts).
  • Knowledge of Agile methodologies (Scrum).
  • SQL experience.
  • Experience in incident management.
  • Knowledge in ServiceNow or Jira tools.
 
 Other Requirements (Plus):
  • Knowledge of ControlM is a plus.
  • Knowledge of CFT and MQ Series is a plus.
  • Knowledge of FBTI is a plus.
  • Experience with XL Deploy is a plus.
  • Functional appetite in the banking and Trade Finance sector.
 
Your collaboration is greatly appreciated, and we are here to clarify any questions or discuss further.
Thank you once again for your support!
We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

  • A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
  • A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
  • An empowering and respectful work culture enriched with social and learning events.
  • A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.
At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.
Luis Caldeira, DevOps @ KWAN
At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.
Pedro Fonseca, Front End Developer @ KWAN
I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.
Josimar dos Reis, Software Developer @ KWAN
I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.
João Nascimento, Software Developer (KWAN Alumni)
My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.
Laís Ortiz, Software Developer @ (KWAN Alumni)
Grab this opportunity, apply now!

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