Service Delivery Lead

Lisbon, Portugal; Braga, Portugal; Coimbra, Portugal

Senior (4-6 Years)

Hybrid

English Required Portuguese Required Not Accepting Candidates Living Abroad

Global professional services company with a technology delivery hub in Portugal. The role supports client-facing delivery teams working in Agile environments, focused on ensuring consistent, high-quality delivery of business outcomes.

What you will do

Act as the main point of contact for the client, building strong and trusted relationships.
Ensure delivery teams consistently meet client expectations and business objectives.
Lead delivery governance meetings, providing clear status updates, risks, and action plans.
Monitor delivery performance, team capacity, and overall project health.
Support Agile teams in delivering quality outcomes in a predictable and timely manner.
Identify and manage risks, issues, and dependencies, escalating when necessary.
Drive continuous improvement initiatives across processes, teams, and ways of working.

Location and work model

Hybrid (2 days/week in the office, Lisboa / Braga / Coimbra)
No relocation package available

Service Delivery, Agile Delivery, Project Management or similar client-facing roles — 5+ years
Proven experience managing client relationships and stakeholder expectations
Strong understanding of Agile methodologies (Scrum, Kanban, SAFe, etc.)
Experience leading cross-functional delivery teams
Experience working in international and distributed team environments
Excellent communication, facilitation, and problem-solving skills
English B2
Portuguese

Nice to have

Agile certifications (CSM, PSM, SAFe, PMI-ACP or equivalent)
Experience in Application Development, Managed Services, or Digital Transformation programs
Knowledge of delivery metrics, reporting, and continuous improvement practices
Experience with Jira, Azure DevOps, or similar Agile management tools

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.

Luis Caldeira, DevOps @ KWAN

At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.

Pedro Fonseca, Front End Developer @ KWAN

I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.

Josimar dos Reis, Software Developer @ KWAN

I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.

João Nascimento, Software Developer (KWAN Alumni)

My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.

Laís Ortiz, Software Developer @ (KWAN Alumni)

Grab this opportunity, apply now!