SAP Data Migration Factory Critical Case Management Expert

Braga, Portugal; Porto, Portugal; Aveiro, Portugal

Senior (4-6 Years)

Hybrid

English Required Not Accepting Candidates Living Abroad

Relativamente à vaga de SAP Data Migration Factory – Critical Case Management Expert, e aos CVs partilhados até ao momento, partilho uma breve clarificação do perfil pretendido para facilitar a procura e partilha mais assertiva de candidatos.

De forma simplificada, o cliente procura alguém com experiência em migração de dados de sistemas legacy (SAP e não-SAP) para S/4HANA, com prática em ferramentas como o Migration Cockpit e LSMW.
Não é um perfil funcional de master data, é sim um perfil técnico, com uma vertente hands-on na execução das migrações.

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SAP Data Migration Factory Critical Case Management Expert – Porto

| Portugal

Responsibilities
- Serve as a dedicated resource for handling critical case assignments during
parallel rollouts or high-risk project situations.
- Act as first responder for critical issues impacting timelines and deliverables.
- Coordinate with technical and functional teams to resolve blockers quickly and
efficiently.
- Maintain escalation logs and ensure transparency of critical issues to
management.
- Implement preventive measures to reduce recurring issues and improve
process resilience.
- Communicate status updates and resolution plans promptly to stakeholders
and leadership.
Years of experience
- 7+ years in ERP project management, issue resolution, or escalation handling
roles and data migration projects.
- Hands-on experience in SAP S/4HANA migration programs or large-scale
rollouts is mandatory.
Functional Skills
- Strong knowledge of ERP rollout processes, data migration dependencies,
and business-critical workflows.
- Ability to analyze root causes and propose preventive measures for recurring
issues.
- Skilled in risk assessment and contingency planning.
Technical Skills
- Familiarity with common automotive SAP S/4HANA target architectures, data
migration processes especially when migrating non-regulated, non-SAP
systems into S/4HANA, and integration points.
- Understanding of incident management tools (e.g., ServiceNow, Jira) and
escalation workflows.
- Proficiency in MS Excel, Power BI and reporting dashboards for tracking
critical cases.
- Experience with Agile or hybrid project management frameworks.
- Knowledge of incident and escalation management best practices.
Soft Skills
- Excellent communication and stakeholder management skills, also when
under pressure.
- Strong problem-solving and decision-making abilities in time-sensitive
situations.
- Ability to prioritize and multitask during parallel rollouts.
- Calm and structured approach to managing crises and escalations.

Languages
- Fluency in English (mandatory)

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We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.

Luis Caldeira, DevOps @ KWAN

At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.

Pedro Fonseca, Front End Developer @ KWAN

I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.

Josimar dos Reis, Software Developer @ KWAN

I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.

João Nascimento, Software Developer (KWAN Alumni)

My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.

Laís Ortiz, Software Developer @ (KWAN Alumni)

Grab this opportunity, apply now!