Salesforce Loyalty Expert – Porto

Salesforce Loyalty Expert – Porto | Portugal

Porto, Portugal; Aveiro, Portugal; Braga, Portugal

Senior (4-6 Years)

Hybrid

English Required Not Accepting Candidates Living Abroad

Salesforce Loyalty Expert – Porto | Portugal

The expert will work closely with business teams to understand customer engagement
goals, loyalty concepts, reward structures, and operational processes, then convert these
requirements into a clear Salesforce Loyalty Management solution design and roadmap.
Responsibilities
Loyalty Strategy & Solution Design
- Collaborate with business stakeholders to understand and shape loyalty program
ideas and objectives.
- Translate business concepts into scalable Salesforce Loyalty Management
capabilities and technical requirements.
- Define loyalty program structures including tiers, points models, rewards,
campaigns, promotions, and customer journeys.
- Advise the business on Salesforce Loyalty Management best practices,
limitations, and implementation approaches.
- Support discovery workshops, requirement gathering sessions, and solution
brainstorming.
- Create solution concepts, process flows, and implementation recommendations.
Salesforce Platform Expertise
- Design future-state Salesforce Loyalty Management architecture and integration
approach.
- Customize loyalty workflows, automation, approval processes, and member
experiences.
- Ensure seamless integration with external systems such as POS, eCommerce, ERP,
and payment gateways.
- Maintain data integrity, security, and governance standards.
Stakeholder Collaboration
- Gather business requirements and translate them into scalable Salesforce
solutions.
- Work closely with marketing, customer service, IT, and product teams.
- Conduct workshops, demos, and user training sessions.
- Provide strategic recommendations to improve loyalty performance.
Support & Optimization
- Support implementation planning and provide guidance to delivery and
development teams.
- Identify opportunities for automation and process improvement.
- Stay current with Salesforce releases and loyalty management best practices.

Years of experience
- 5+ years of Salesforce experience.
- Proven experience with Salesforce Loyalty Management solution design or
implementation.
- Strong experience in translating business requirements into Salesforce-based
customer loyalty solutions.
- Experience leading discovery workshops and working with cross-functional
business stakeholders.
- Experience in retail, travel, hospitality, telecom, or customer-centric industries is
preferred.
- A successful Salesforce Loyalty Expert combines technical Salesforce expertise
with customer engagement strategy experience.
- The ideal candidate is customer-focused, data-driven, collaborative, and capable
of delivering scalable loyalty solutions that enhance customer satisfaction and
business growth.
Functional Skills
- Ability to translate business needs into technical solutions.
- Experience in Agile project delivery environments.
- Salesforce Loyalty Management
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud
- Salesforce Marketing Cloud
- MuleSoft / Integration Platforms
- Jira / Confluence
Technical Skills
- Strong expertise in Salesforce Loyalty Management.
- Experience with Salesforce CRM platform configuration and administration.
- Knowledge of Flow, Process Automation, APIs, and integrations.
- Familiarity with Experience Cloud and Marketing Cloud.
- Understanding of customer engagement and loyalty program strategies.
- Salesforce Administrator Certification.
- Salesforce Loyalty Management Accreditation.
- Salesforce Business Analyst Certification.
- Salesforce Marketing Cloud Certification (preferred).
- Salesforce Consultant Certifications (preferred).
Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
Languages
- Fluency in English (mandatory)

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.

Luis Caldeira, DevOps @ KWAN

At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.

Pedro Fonseca, Front End Developer @ KWAN

I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.

Josimar dos Reis, Software Developer @ KWAN

I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.

João Nascimento, Software Developer (KWAN Alumni)

My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.

Laís Ortiz, Software Developer @ (KWAN Alumni)

Grab this opportunity, apply now!