Salesforce Business Analyst (Warranty)

Portugal, PT

Mid-level (2-3 Years)

Full remote

English Required Not Accepting Candidates Living Abroad

Salesforce Business Analyst (Warranty) – Porto | Portugal
The quality expert for warranty acts between the business stakeholders and technical
teams to ensure Salesforce solution meets organizational needs. The role must analyze
the existing warranty processes and translate the objectives into functional
specifications for Salesforce implementation and enhancements.
Responsibilities
- Moving the functionality from SalesCore to SalesForce for the warranty
- for units.
- Define the team and stakeholders to define the specification/KPI's
- Maintain communication within the project team and the business stakeholders.
- Lead the project from business perspective.
- Lead the User Acceptance Test
- Plan the training with the affected locations and verify the effectiveness.
Years of experience
- 2+ years of proven experience as Salesforce Business Analyst in the Warranty
domain.
Functional Skills
- Strong knowledge of complaints / case management processes.
- Hands-on experience with CRM platforms, preferably Salesforce.
- Ability to create business and functional requirements, process flows, user
stories and acceptance criteria.
- Solid understanding of system integrations, data migration concepts, reporting,
dashboards, and KPIs.
- Experience in transformation, migration, or CRM implementation projects.
Technical Skills
- Salesforce Service and CRM.
- Knowledge of SAP systems.
- Case and complaint management tools.
- Data migration and reporting basics.
- Integrations & UAT.
- Tools such as Azure DevOps and Confluence.
Soft Skills
- Excellent communication and stakeholder management skills.
- Comfortable working in complex, cross functional environments.
- Proactive, delivery focused, and ownership driven.
- Change oriented with a continuous improvement mindset.
- Analytical and solution-oriented mindset.
- Supports teams through process and system changes.
Languages
- Fluency in English (mandatory).

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.

Luis Caldeira, DevOps @ KWAN

At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.

Pedro Fonseca, Front End Developer @ KWAN

I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.

Josimar dos Reis, Software Developer @ KWAN

I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.

João Nascimento, Software Developer (KWAN Alumni)

My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.

Laís Ortiz, Software Developer @ (KWAN Alumni)

Grab this opportunity, apply now!