IT Support Analyst

IT Support Analyst | DH037980

Lisbon, Portugal

Mid-level (2-3 Years)

Hybrid

English Required Not Accepting Candidates Living Abroad

Company Overview
Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational
financial services firm specialized in Asset & Wealth Management, Corporate & Investment
Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000
employees across 38 countries. Based in Portugal (with offices in Porto and Lisboa), Natixis
Centre of Expertise’s mission is to transform traditional banking by developing innovative
solutions for the bank’s business, operations and work culture worldwide, as a key driver of the
company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in
an integrated, inclusive and transversal way, supporting all the business lines and country
platforms. Natixis in Portugal is the best combination of a “start-up mindset” with a large, solid
structure. Its unique culture gives true meaning to a “beyond banking” personality: to be a real
entrepreneur, self-challenging, ever striving to excel and go that extra mile.

For more informations please check these videos:
Groupe BPCE video: https://www.youtube.com/watch?v=S_parNaK_a4
Business unit BPCE-IT - PFC video: https://www.youtube.com/watch?v=c1VpIIKTm6I
Team BPCE-IT-PFC-SUP-PORTUGAL video: https://youtu.be/Le7lHAr5WN0

We are looking for a Mid IT User Support Analyst to join our Natixis in Portugal (NiP) IT Support Team, supporting our users across both our Porto and Lisboa sites. As an IT User Support Analyst (Mid), you will part of the team centralizing workplace operations, hardware lifecycle management, and end-user technical resolution, ensuring that corporate IT services consistently match business performance and availability requirements for NiP.
th consultant will deliver high-quality L1 technical support, troubleshoot hardware/software incidents, manage office tech (including meeting rooms), and collaborate with proximity and engineering teams to ensure a seamless workplace experience.

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.

Luis Caldeira, DevOps @ KWAN

At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.

Pedro Fonseca, Front End Developer @ KWAN

I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.

Josimar dos Reis, Software Developer @ KWAN

I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.

João Nascimento, Software Developer (KWAN Alumni)

My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.

Laís Ortiz, Software Developer @ (KWAN Alumni)

Grab this opportunity, apply now!