DH038188 - Support Analyst Murex

Porto, Portugal; Lisbon, Portugal

Specialist (5+ Years)

Hybrid

English Required Not Accepting Candidates Living Abroad

Support Analyst (Murex)

Key Responsibilities:

L1/L2 Support: Day-to-day functional and technical support for front, middle, and back-office users, ensuring minimal disruption to business operations.
Incident/Request Management: Take ownership of incident management and tracking, from initial detection through to resolution, adhering to ITIL best practices.
L3 Collaboration: Manage, escalate, and follow up on L3 support tickets with development and vendor teams.
Maintenance & Backlog Management: Actively follow up and prioritize the maintenance backlog of issues and enhancement requests.
Release Management: Participate in regular software releases and post-deployment validation.
Continuous Improvement: Contribute to the creation and updates of the team's internal knowledge base to foster continuous learning.

Required Skills & Qualifications

Technical & Functional Expertise:

FX Products: Strong knowledge of Foreign Exchange (FX) Front-to-Back products and workflows.
SQL & Databases: Solid experience with database queries using SQL, specifically under Oracle environments.
Fintech/Software: Familiarity or hands-on experience with Murex software.
Processes: Strong understanding of L1/L2 support processes and the ITIL framework.

Soft Skills & Communication:

Relationship Management: Ability to integrate quickly into a rich, complex environment with numerous stakeholders.
Autonomy & Collaboration: Proven capacity to work autonomously while maintaining transparency, regularly communicating progress with colleagues and business stakeholders.
Language: Excellent written and oral communication skills in English (working language of the team).

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.

Luis Caldeira, DevOps @ KWAN

At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.

Pedro Fonseca, Front End Developer @ KWAN

I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.

Josimar dos Reis, Software Developer @ KWAN

I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.

João Nascimento, Software Developer (KWAN Alumni)

My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.

Laís Ortiz, Software Developer @ (KWAN Alumni)

Grab this opportunity, apply now!