Application Support Engineer to work within our application support team. As a part of this team, the consultant will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.
Main Tasks & Responsibilities:
• Effectively manage and solve production incidents;
• Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, etc.);
• Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking;
• Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need);
• Manage backup data and ensure regular restoring tests;
• Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines;
• Control load capacity for the applications;
• Participate on the system of on-call and off-hours interventions;
• Contribute consistently to the continuous automation and improvement of existing procedures;
• Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards.
