What is this challenge about: • Ensure the continuous operation and stability of automation solutions in production environments. • Analyze existing workflows, identify failures, and implement corrective and enhancement solutions. • Perform Run & Maintain activities, ensuring incident resolution and problem mitigation. • Monitor executions, analyze logs, and proactively manage failures and incidents. • Design and implement new automation workflows in collaboration with business stakeholders. • Propose and drive continuous improvements to existing automations, promoting the technological evolution of solutions. • Contribute to the adoption of innovative technologies, with a particular focus on agentification and agent-based solutions. • Ensure the application of agent governance best practices, guaranteeing compliance, quality, and scalability of production solutions.
What we are looking for: • Proven experience operating and supporting automation solutions (ROS / Run & Maintain), including failure analysis, troubleshooting, and ensuring production stability. • Experience in execution monitoring, log analysis, and incident and failure management. • Experience working within Incident, Problem, and Change Management processes (ITSM / Operations). • Hands-on experience with Power Automate (Cloud Flows), UiPath, and Microsoft Copilot Studio. • Understanding of RPA concepts and automated workflows, including their operation in production environments. • Knowledge of agentification concepts and agentic workflows. • Understanding of agent governance principles and associated best practices.
We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.
What we offer:
A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.
At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.
Luis Caldeira, DevOps @ KWAN
At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.
Pedro Fonseca, Front End Developer @ KWAN
I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.
Josimar dos Reis, Software Developer @ KWAN
I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.
João Nascimento, Software Developer (KWAN Alumni)
My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.
Laís Ortiz, Software Developer @ (KWAN Alumni)
Grab this opportunity, apply now!
What You Can Expect as a KWANer
Respect isn’t optional here
You’re trusted to deliver and supported to speak up.
Dedicated People Experience Partner
Someone accountable for your growth, not your allocation.
Continuous learning, built in
Learning that keeps pace with the systems you build.
Recognition that’s visible
Your impact doesn’t go unnoticed. Through our Rocket Points System, we constantly recognize your contributions.
A culture you can feel
From movie and quiz nights to dinners and our annual summer gathering, we don’t just work together - we build real connections.
Flexible spaces to work your way
Remote-first, with physical hubs when you want connection.
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