Support Analyst Murex

Lisbon, Portugal; Porto, Portugal

Senior (4-6 Years)

Hybrid

English Required

"What is this challenge about

Provide day-to-day L1/L2 functional and technical support to front, middle, and back-office users of Murex Forex, ensuring minimal disruption to business operations.
Support FX Front-to-Back products and workflows within the Business Support & Monitoring Department of a CIB, working with a key decision support tool used by teams across the globe.
Take ownership of incident and request management, from initial detection through to resolution, following ITIL best practices.
Manage, escalate, and follow up on L3 tickets with development and vendor teams.
Prioritize and follow up the maintenance backlog of issues and enhancement requests.
Run SQL queries on Oracle databases to investigate issues, validate data, and support root cause analysis.

"**What are we looking for?*

5+ years of professional experience in support and analysis roles.
Strong knowledge of Foreign Exchange (FX) Front-to-Back products and workflows, with a good understanding of financial derivatives and swaps.
Hands-on experience with Murex software (plus), solid FX system experience and strong SQL skills (mandatory).
Solid experience writing SQL queries in Oracle environments.
Strong understanding of L1/L2 support processes and the ITIL framework.
Experience in release management and post-deployment validation is a plus.
Fluency in English.

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.

Luis Caldeira, DevOps @ KWAN

At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.

Pedro Fonseca, Front End Developer @ KWAN

I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.

Josimar dos Reis, Software Developer @ KWAN

I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.

João Nascimento, Software Developer (KWAN Alumni)

My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.

Laís Ortiz, Software Developer @ (KWAN Alumni)

Grab this opportunity, apply now!