Product Manager

Porto, Portugal

Mid-level (2-3 Years)

Hybrid

English and Portuguese Required

We are looking for a Product Manager to work in Porto who's eager to embark on an exciting new opportunity!

What is this challenge about

Define and maintain the vision, strategy, and roadmap for Service Management products and services, ensuring alignment with business priorities;
Act as the main point of contact between IT, operations, security, compliance, and external partners, translating needs into clear and prioritized initiatives;
Convert strategic goals into actionable product initiatives with high business impact;
Define and track value-driven metrics, focusing on service quality, process improvement, and user experience;
Manage priorities and trade-offs based on data, user feedback, and organizational context;
Validate hypotheses and ensure solutions evolve in a scalable and sustainable way;
Take ownership of prioritization decisions, including the ability to challenge and decline initiatives when needed.

What we are looking for

Solid experience as a Product Manager or Product Owner, preferably in IT, technology platforms, or Service Management environments;
Good understanding of Service Management frameworks (e.g., ITIL, ITSM, ESM) combined with Agile methodologies;
Practical knowledge of key service management processes (incident, request, problem, change, asset management);
Strong analytical and systems thinking skills;
Excellent communication and stakeholder management abilities;
Familiarity with ITSM platforms (e.g., ServiceNow, BMC Helix, Jira Service Management);
Interest in innovation and ability to leverage technology (including AI) to drive improvements.
Fluency in English (minimum B2).

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.

Luis Caldeira, DevOps @ KWAN

At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.

Pedro Fonseca, Front End Developer @ KWAN

I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.

Josimar dos Reis, Software Developer @ KWAN

I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.

João Nascimento, Software Developer (KWAN Alumni)

My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.

Laís Ortiz, Software Developer @ (KWAN Alumni)

Grab this opportunity, apply now!