Integration Platform Engineer Expert

Lisbon, Portugal
Senior (4-6 Years)
Hybrid
English Required Portuguese Required

What is this challenge about: Provide Level 3 operational support and maintenance for the integration platform in an international, cross-functional environment.

Analyze, troubleshoot, and resolve incidents within defined SLA targets using logs, monitoring tools, and system diagnostics.

Manage escalated incidents from Level 2 support teams and contribute to major incident resolution and service restoration activities.

Monitor, manage, and optimize platform capacity, performance, availability, scalability, and operational stability.

Perform Root Cause Analysis (RCA) and recommend corrective and preventive actions.

Support deployment, release, production change, and service request activities.

Develop and maintain automation scripts to improve operational efficiency and reduce manual effort.

Create and maintain operational documentation, standard operating procedures (SOPs), and knowledge base articles.

Monitor operational KPIs, ensure compliance with support processes, and drive continuous service improvement initiatives.

Proactively identify operational risks, recurring issues, and improvement opportunities.

Collaborate with internal teams and external service providers in an international environment.

Participate in on-call and after-hours support activities when required.

What we are looking for: Bachelor's degree in Computer Science or a related field.

5–7 years of experience in MuleSoft platform operations and management (not API development).

Hands-on experience with MuleSoft Omni Gateway (Flex Gateway), Terraform, GitHub, OpenShift, Argo CI/CD, ITIL processes, OAuth/OpenID authentication and authorization mechanisms, AWS (foundation level), and Azure (foundation level).

Strong stakeholder management and communication skills, with the ability to work effectively in multicultural and cross-functional environments.

Professional proficiency in English (C1 level or equivalent).

Experience working autonomously in international, cross-functional environments.

Availability to provide occasional out-of-hours support and travel or temporarily relocate internationally when required.

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

  • A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
  • A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
  • An empowering and respectful work culture enriched with social and learning events.
  • A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.
At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.
Luis Caldeira, DevOps @ KWAN
At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.
Pedro Fonseca, Front End Developer @ KWAN
I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.
Josimar dos Reis, Software Developer @ KWAN
I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.
João Nascimento, Software Developer (KWAN Alumni)
My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.
Laís Ortiz, Software Developer @ (KWAN Alumni)
Grab this opportunity, apply now!

What You Can Expect as a KWANer

Respect isn’t optional here

You’re trusted to deliver and supported to speak up.

Dedicated People Experience Partner

Someone accountable for your growth, not your allocation.

Continuous learning, built in

Learning that keeps pace with the systems you build.

Recognition that’s visible

Your impact doesn’t go unnoticed. Through our Rocket Points System, we constantly recognize your contributions.

A culture you can feel

From movie and quiz nights to dinners and our annual summer gathering, we don’t just work together - we build real connections.

Flexible spaces to work your way

Remote-first, with physical hubs when you want connection.

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