Helpdesk (Windows, Active Directory)

Lisbon, Portugal

Mid-level (2-3 Years)

Hybrid

English Required Portuguese Required Not Accepting Candidates Living Abroad

Payments and financial technology company operating across Portugal. The role sits within an IT support team providing technical assistance to end users, covering workstation, mobile device and identity management across a corporate environment.

What you will do

Provide first-line technical support to on-site and remote users.
Manage full onboarding/offboarding processes, including account creation, hardware provisioning and access configuration.
Install, configure and maintain workstations and mobile devices (Windows, iOS/Android).
Administer user accounts and groups in Active Directory.
Manage application deployment, compliance and troubleshooting via SCCM.
Configure and manage devices through Microsoft Intune.
Support Office 365 tools (Outlook, Teams, OneDrive, SharePoint) and maintain technical documentation.

Location and work model

Hybrid (3 days/week in the office, Lisboa)

Helpdesk / Technical Support experience — 1-3 years
Windows 10/11 — hardware/software troubleshooting
Active Directory administration (accounts, groups, basic policies)
SCCM — software installation and management
Microsoft Intune — device management
Office 365 (Outlook, Teams, OneDrive, SharePoint)
English A1
Portuguese

Nice to have

Networking knowledge (DNS, DHCP, VPN, corporate Wi-Fi)
ITIL or incident management best practices
File server permissions management
Basic IT security and access policy knowledge
Ticketing tools (Jira, ServiceNow, GLPI)
Technical documentation writing

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we offer:

A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.

Luis Caldeira, DevOps @ KWAN

At KWAN, I’m given the space to be myself and do what I love. I have control over the projects I work on, as well as the direction of my career.

Pedro Fonseca, Front End Developer @ KWAN

I see my People Experience Partner as someone who is always available to provide me with motivation and constant feedback, which helps me be sure that I am in the right place.

Josimar dos Reis, Software Developer @ KWAN

I know that I’ve contributed to the growth of a company that truly values a “people first culture”, because my ideas, experiences, and individuality were always appreciated.

João Nascimento, Software Developer (KWAN Alumni)

My two years at KWAN were an incredible experience! From the start, I was welcomed into a warm and collaborative environment where I felt truly supported.

Laís Ortiz, Software Developer @ (KWAN Alumni)

Grab this opportunity, apply now!